Return & Refund Policy
Last Updated: July 10, 2026
Thank you for choosing IMPRESSION. Customer satisfaction is important to us.
1. Beauty Services
Due to the nature of beauty treatments, aesthetic services, wellness services, and consultation services, all completed services are non-refundable.
2. Appointment Cancellation
Customers are encouraged to notify us at least 24 hours before their scheduled appointment if they need to reschedule. Missed appointments or late cancellations may be subject to forfeiture or cancellation fees according to the purchased package.
3. Physical Products
Physical products may be eligible for return only if:
- The item is damaged upon delivery.
- The wrong product was delivered.
- The product is unopened, unused, and in its original condition.
Return requests must be submitted within 7 days of receiving the product.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products.
- Gift cards or promotional items.
- Completed beauty treatments or consultation services.
- Products damaged due to customer misuse.
5. Refund Process
Once a return request has been approved and the returned item has been inspected, refunds (if applicable) will be processed using the original payment method within 7–14 business days.
6. Exchanges
Where appropriate, eligible products may be exchanged instead of refunded, subject to product availability.
7. Contact Us
For any questions regarding returns or refunds, please contact our customer service team through our official communication channels.
Customer Service Team Number: +6018-908 4186
