Shipping & Delivery Policy
Last Updated: July 10, 2026
Thank you for choosing IMPRESSION.
1. Service Appointments
Most of our products and services are provided through scheduled appointments at our clinic. Appointment confirmations will be sent after your booking has been confirmed.
2. Physical Products
If physical products are purchased through our website, orders will be processed within 1–3 business days after payment has been successfully received.
3. Delivery Time
Estimated delivery times are as follows:
- West Malaysia: 2–5 business days
- East Malaysia: 3–7 business days
- International delivery (if available): Delivery time varies depending on the destination.
Please note that delivery times are estimates and may be affected by courier operations, public holidays, customs clearance, or unforeseen circumstances.
4. Shipping Charges
Shipping fees will be calculated during checkout or communicated before payment confirmation, depending on the order.
5. Order Tracking
Tracking information will be provided once your order has been shipped, where applicable.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. IMPRESSION is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Damaged or Missing Items
If you receive a damaged product or if any item is missing, please contact us within 48 hours of receiving your order. We will investigate and provide an appropriate solution.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our official customer service channels.
